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Valid ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Guide, Reliable ITIL-4-Specialist-Create-Deliver-and-Support Exam Testking
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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q30-Q35):
NEW QUESTION # 30
To stay ahead of its competition, an organization's leadership team is focused on ensuring that product innovations reach customers quickly. A team is discussing how it can leverage value stream mapping in support of this goal. The team wants to improve the entire end-to-end value stream.
Which improvement is MOST LIKELY to improve the entire value stream?
- A. Designing a continuous integration/continuous delivery pipeline
- B. Minimizing handoffs between specialists within a development team
- C. Reducing the time spent assessing and approving changes
- D. Reducing the time it takes to provide environments for projects
Answer: A
Explanation:
Designing a continuous integration/continuous delivery (CI/CD) pipelineimproves theentire end-to-end value streamby enabling faster, automated delivery of product innovations to customers.
NEW QUESTION # 31
Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?
- A. Advanced analytics
- B. Artificial intelligence
- C. ITSM software
- D. Information models
Answer: B
Explanation:
Artificial intelligenceis commonly applied to process and interpret unstructured text, enabling tasks such as generating summaries, translations, and extracting meaningful insights.
NEW QUESTION # 32
An organization has many team members who work independently and spend time on the work which interests them the most.
Which recommendation is MOST applicable to this situation?
- A. Hold regular meetings focusing on problem solutions
- B. Promote a culture of learning and development
- C. Incorporate the organization's vision into the team culture
- D. Encourage informal teams across the organization
Answer: C
Explanation:
Incorporating the organization's vision into the team culturealigns individual efforts with organizational goals, ensuring that team members focus on work that contributes to overall success rather than personal interests.
NEW QUESTION # 33
An organization experiences a high level of variation in the demand for its development services. The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times.
Which action would BEST help the organization influence the demand for its services?
- A. Introducing continuous integration and deployment
- B. Increasing the number of test specialists
- C. Engaging with a supplier to outsource tasks
- D. Reducing the charges for less busy periods
Answer: D
Explanation:
Reducing the charges for less busy periodshelpsinfluence and smooth out demand, encouraging customers to request services during lower-demand times and reducing peaks.
NEW QUESTION # 34
When verifying that an incident has been resolved, which is an example of value as perceived by a user?
- A. A better understanding of a complex networking scenario, enabling the creation of a new knowledge article
- B. A swift restoration of a point of sale system, enabling customers to be served with minimal disruption
- C. An accurate and complete incident record, enabling subsequent trend analysis of incidents
- D. An incident resolved within the target SLA time, enabling efficient use of service desk resources
Answer: B
Explanation:
From theuser's perspective,swift restorationof critical services like apoint of sale systemprovides immediate value by minimizing disruption and allowing normal operations to continue.
NEW QUESTION # 35
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