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Pass Guaranteed ServiceNow - CIS-CSM–Professional Official Practice Test
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ServiceNow CIS-CSM exam covers a wide range of topics related to customer service management, including service catalog management, incident management, problem management, change management, knowledge management, and service level management. You will be tested on your ability to configure and customize these elements within the ServiceNow platform, as well as your knowledge of best practices and industry standards for customer service management. CIS-CSM Exam consists of 60 multiple-choice questions, and you will have 90 minutes to complete it.
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ServiceNow CIS-CSM Exam measures an individual's proficiency in configuring, customizing, and managing ServiceNow's customer service management applications. CIS-CSM exam covers various topics, including customer service management fundamentals, case management, knowledge management, service level management, and performance analytics. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification validates that an individual has the knowledge and skills required to implement and manage customer service management solutions that meet business requirements.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q235-Q240):
NEW QUESTION # 235
Match the definitions for roles relationships.
Answer:
Explanation:
NEW QUESTION # 236
What is a case?
- A. An individual record that handles and routes issues for internal users
- B. An Individual record that Is used to identity and create automation opportunities
- C. An individual record that is used to identify and resolve a question or issue for an external customer
- D. An individual record that handles and resolves incidents tor external customers
Answer: C
Explanation:
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer- service-management/concept/csm-cases-case-tasks-overview.html#:~:text=Customer%20service%20cases%
20store%20information,work%20necessary%20to%20resolve%20cases.
NEW QUESTION # 237
Which of the following are best practice with regard to data imports? (Choose two.)
- A. Images embedded in Knowledge Articles should be uploaded separately
- B. When importing to multiple instances import to each instance separately.
- C. Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
- D. Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
Answer: A,B
NEW QUESTION # 238
When integrating Customer Service Management with IT Service management what separate action is required for Request Management?
- A. Activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request)
- B. Activation of the Customer Service plugin (com.sn_customerservice)
- C. Activation of the Customer Service with Service Management plugin (com.sn_cs_sm)
- D. Activation of the Customer Service Case Action Status plugin (com.snc.csm_action_status)
Answer: A
NEW QUESTION # 239
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
Answer: B
Explanation:
Explanation
NEW QUESTION # 240
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